PRIVACY NOTICE

At Peak Pickleball, we take your privacy seriously. This Privacy Notice explains how we collect, use, store, and protect your personal information, before, during, and after you book a session, or take part in any of our activities.

We comply with all applicable data protection laws and are the data controller of the personal information you provide.

Contact Details:

Peak Pickleball Sheffield Ltd
220 Newhall Road, Sheffield, South Yorkshire
Email: peakpickleballsheffield@gmail.com

What Personal Information We Collect:

We may collect and store the following information when you make a booking, attend a session, or correspond with us:

  • Name, email address, phone number, and contact preferences

  • Date of birth (to verify eligibility for specific sessions)

  • Gender (optional)

  • Booking history and attendance records

  • Payment or transaction information (not including card details)

  • Photos or videos taken during sessions (for promotional use, with consent)

  • With your explicit consent, we may collect health-related information (e.g. injury or medical conditions) to ensure your safety during play. This is handled with strict confidentiality and only when necessary

How We Collect Your Information:

We collect your personal information when you:

  • Book via our website

  • Attend a Peak Pickleball session or event

  • Purchase a product

  • Contact us via email, phone, or social media

Why We Use Your Information:

We only use your information for purposes related to the operation of Peak Pickleball, including:

  • Managing your bookings and account

  • Contacting you about sessions or changes

  • Providing safe and appropriate services

  • Meeting legal or safeguarding obligations

  • Sending updates and marketing (only if you opt in)

  • You can withdraw consent for marketing at any time by contacting us directly.

Marketing Communications:

We may contact you occasionally via email or SMS with updates, offers, or upcoming sessions but only if you've opted in. You can unsubscribe at any time via:

  • The unsubscribe link in our emails

  • Contacting us directl

How We Store Your Information:

Your data is securely stored with appropriate access controls. We use reputable systems and take precautions to protect your personal information from unauthorised access, loss, or misuse.

How Long We Keep Your Data:

We keep your data for as long as necessary to fulfil our service to you, or to meet legal obligations. Generally:

  • Booking data is kept for up to 10 years

  • Health-related information is kept only while relevant

  • Marketing preferences are stored until you opt out

  • We regularly review and securely delete data we no longer need.

Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Correct inaccuracies in your data

  • Request deletion of your data (in certain circumstances)

  • Withdraw consent where processing is based on consent

  • Object to direct marketing

  • Request data transfer to another provider

  • Complain if you believe your data has been mishandled

  • To exercise any of these rights, please contact us at peakpickleballsheffield@gmail.com

Disclosures:

We only share your data with:

  • Third-party services we use for booking and communication (under strict confidentiality)

  • Regulators or authorities if legally required

  • Police where necessary for safety or investigation

  • We never sell your data to third parties.

Changes to This Policy:

We may update this Privacy Notice occasionally. When we do, we’ll update the version and date here and, where appropriate, notify you by email.

How to Complain:

If you're concerned about how we’ve used your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
0303 123 1113
www.ico.org.uk

Version 1.1 July 2025